Section Article

Impact of Human Resource Policies and Procedures on Employees’ Perceptions of Indian Service Organisations
Author(s): Parmeesh Verma

Abstract
Human Resource (HR) policies and procedures play a central role in shaping employees’ experiences perceptions motivation and overall organisational climate especially within the service sector where human interaction skill application and employee behaviour directly influence service quality. Indian service organisations—including sectors such as banking hospitality telecommunications healthcare education retail and IT-enabled services—depend extensively on human capital for their operational performance and customer satisfaction levels. This research provides a comprehensive examination of the impact of HR policies and procedures on employees’ perceptions exploring how recruitment systems training programs compensation structures grievance mechanisms appraisal systems workplace culture and communication strategies influence employees’ attitudes morale trust and engagement.