Section Article

Transformative Role of Technology in Indian Public Transportation
Author(s): Prof. Radhika Nargis

Abstract
The transformative role of technology in Indian public transportation has redefined the nation’s mobility landscape by addressing long-standing challenges related to congestion reliability safety affordability inclusivity and environmental impact. Over the last two decades India’s transportation system has witnessed a paradigm shift from conventional manually operated public transit models to digitally enabled data-driven and intelligently managed mobility ecosystems. This transformation has been driven by rapid technological innovation widespread smartphone penetration government-led digital governance reforms and the increasing need for sustainable urban mobility solutions. The abstract explores how intelligent transport systems digital ticketing GPS tracking automated fare collection integrated mobility platforms electric mobility real-time passenger information systems and AI-driven traffic management have collectively improved operational efficiency and public convenience. The integration of Geographic Information Systems IoT sensors cloud-based monitoring systems and data analytics has significantly enhanced transit planning fleet optimization and safety compliance. Additionally mobile-based ticketing apps QR-enabled passes and National Common Mobility Card (NCMC) have further contributed to seamless travel experiences. The abstract also highlights the growing emphasis on environmentally friendly technologies such as electric buses hybrid vehicles and renewable-energy-powered transport modes that align with India’s broader national goals of reducing carbon footprint and strengthening climate resilience.